5 Ways SMP Group Enhanced POS Installation Management with TeamHaven
At SMP Group, delivering seamless, award-winning, insight-led POS merchandise requires an efficient, well-coordinated approach. With internal and partner installation teams spread across multiple locations and clients demanding real-time updates, SMP needed a solution that could keep everything and everyone on the same page—while reducing admin time and increasing efficiency.
Kate Stapleton, Head of Implementation at SMP Group, shared their experience using TeamHaven to brief and coordinate installations using TeamHaven.
“The ability to use a single system to manage multiple external and internal installation teams and do so for a mixture of different clients is a real bonus for us. Having a single view for planning and scheduling and being able to give direct access to clients to see the finished results in real time has meant a big reduction in admin and therefore saved time. The TeamHaven team were amazing both pre and post our decision to implement the software.”
The Challenge
SMP faced had several goals they wanted to achieve in managing installations across various retailers:
- Reduce Admin Time: Save time compiling reports and processing data and photos for hundreds of installations across retail, property, and OOH.
- Increase Client Visibility: Provide clients with an organised way to see in-store activities in real-time.
- Align Teams: Get internal and sub-contracted installation teams on the same page.
- Cost-Effective Scalability: Implement a cost-effective solution that installation partners can easily adopt.
The TeamHaven Solution
SMP turned to TeamHaven, with a focus on improving efficiency, coordination, and client visibility.
TeamHaven is a leading field management technology designed to streamline the execution of retail marketing. Our all-in-one solution is used in over 72 countries, helping to execute, manage and report on retail activities. Here is how we have helped SMP:
- Seamless Transfer of Data and Photos: Data and images collected on-site using the TeamHaven Mobile app were automatically collated into reports that clients could easily access to see proof of execution.
- Centralised Management: Used a range of management reports to track job completion and monitor the assignment of installations to both internal and external teams in one place.
- Custom Briefs: Dynamically tailored briefs to each store, so that only the relevant signage/POS showed.
- Installer Resources: Provided installers with all the information they needed for each job, including sharing installation instructions and photo examples.
The Result
The implementation of TeamHaven delivered immediate benefits for SMP, transforming how they managed their installations. Kate Stapleton shares some of the key outcomes:
1. Quick to Deploy:
“We invested time initially to make sure it was the right solution for us and ran through key scenarios with the TeamHaven team, meaning that once we’d made our decision we were up and running within a week or so.”
2. Saved Time:
By using TeamHaven and streamlining internal workflows using API, it’s reduced management time by roughly 20%.”
3. Client Access:
“Our ability to give clients access directly to the reports has been a huge benefit to all, it reduces our need to create manual offline reports, allows us to manage client expectations and any snagging more effectively as well as expediting the billing processes.”
4. Easy Adoption:
“Our installation partners adopted the new way of working very quickly, in part because the software is industry standard and was already known to some but also because it’s very simple for them to use. Having the install reports flowing through to us in a consistent format in real-time is a huge benefit.”
5. Cost-Effective:
“TeamHaven is definitely a cost-effective solution for SMP. We do have peaks and troughs in installation activity, so having a pricing plan that accommodates that is appealing.”
Conclusion
By adopting TeamHaven, SMP Group has significantly improved their installation management process. They’ve saved time, improved client satisfaction, and ensured that their installation teams—both internal and external—work efficiently and effectively. The flexibility, ease of use, and cost-effectiveness of TeamHaven make it the ideal solution for a dynamic and fast-paced company like SMP.
With this new system in place, SMP can focus on what they do best—delivering award-winning marketing communications with insights that drive results.